Privacy Policy

Introduction & Scope

This Privacy Policy outlines how Sydney Website Builder ("we", "us", "our") collects, holds, uses, and discloses personal information obtained from clients, website visitors, and users of our digital services across Sydney and Australia.

By using our website (sydneywebsitebuilder.com.au), submitting project briefs, engaging our website development or logo design services, or communicating with us via phone, email, or instant chat, you agree to the collection and handling of your information as described in this policy.

Information We Collect

We only collect personal information that is reasonably necessary to provide high-quality web design, e-commerce development, branding, and ongoing technical support. This information includes:

• Identity & Contact Information: Your full name, business name, Australian Business Number (ABN), email address, telephone number, and physical or billing address.
• Project Specifications & Content: Branding guidelines, website content copy, images, domain name registration details, hosting credentials, and design preferences submitted via our request builder or brief forms.
• Payment & Transaction Details: Billing records, quotation choices, and invoice history (credit card numbers are processed directly by PCI-DSS compliant payment gateways and are never stored on our servers).
• Technical & Usage Data: Internet Protocol (IP) address, browser type and version, operating system, pages viewed, time spent on site, referring website addresses, and device identifiers.

How Information is Collected

We collect personal information through lawful and fair means, primarily directly from you when you interact with us:

How We Use Your Personal Data

We use the information we collect for the following core business purposes:

• Designing, developing, testing, and deploying your website, e-commerce store, or branding materials.
• Preparing tailored project quotations, proposals, and tax invoices.
• Communicating project milestones, revision updates, and providing ongoing website technical support.
• Registering `.com.au` or global domain names on your behalf with auDA accredited registrars.
• Improving our website performance, user experience, and service offerings.
• Complying with Australian legal, tax, and regulatory obligations.

Disclosure to Third Parties

We do not sell, rent, or trade your personal information to third parties or marketing agencies under any circumstances.

We may disclose relevant personal data only to trusted third-party service providers who assist us in operating our business, provided they agree to keep this information strictly confidential and secure:

• Domain Registrars & Web Hosts: Authorized registrars (e.g. auDA accredited entities) and cloud infrastructure providers required for domain configuration and site hosting.
• Payment Processors: Secure payment gateways (e.g. Stripe, PayPal, Australian banking partners) for processing project deposits and invoices.
• Legal & Regulatory Authorities: Where required by law, subpoena, court order, or enforcement agencies under Australian Commonwealth or NSW State legislation.

Data Storage & Security

We implement robust physical, technical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse:

Accessing & Correcting Your Information

Under Australian Privacy Principles 12 and 13, you have the right to request access to the personal information we hold about you and to ask us to correct or update any inaccuracies.

To request access or corrections, please email our Privacy Officer at info@sydneywebsitebuilder.com.au. We will respond to your request within a reasonable timeframe (typically within 14 business days).

Cookies & Web Analytics

Our website uses cookies (small text files stored on your browser) and third-party web analytics tools (such as Google Analytics) to analyze site traffic, user interaction patterns, and conversion statistics.

Cookies do not contain personal identification details. You can choose to disable or block cookies through your web browser settings at any time; however, some features of our website may not function at optimal capacity.